Engagement: Casual position offering variable hours on a flexible basis
Location: The City Ground, Nottingham, NG2 5FJ
Department: Safety and Security
Reporting to: Safety Officer
Closing Date For Applications: 16th November 2026
About the Role:
The purpose of this role is to ensure the safe, efficient and welcoming entry of supporters into the stadium on matchdays and during events. You will be responsible for managing access through stadium turnstiles, accurately checking and validating tickets, passes and other relevant entry credentials, and ensuring that only authorised individuals gain access to the stadium.
Key Tasks and Responsibilities:
- Operating turnstiles or scanning electronic tickets at stadium entrances
- Checking tickets, season cards, and accreditation passes for validity
- Assisting supporters with entry issues (e.g., invalid tickets, scanning errors)
- Providing directions and basic information to fans entering the stadium
- Maintaining orderly queues and managing crowd flow at entry points
- Ensuring entry procedures comply with stadium safety and security policies
- Reporting suspicious behaviour, incidents, or safety concerns to supervisors
- Supporting emergency procedures if required (e.g., evacuation instructions)
- Delivering a polite, professional, and customer-focused service at all times
What are we looking for:
- Friendly, calm, and confident when dealing with large crowds
- Good communication and customer service skills
- Ability to remain alert and focused in a busy environment
- Comfortable standing for long periods outdoors in all weather conditions
- Able to follow instructions and safety procedures strictly
- Team player, working closely with other stewards and supervisors
