We are seeking a talented and driven Digital Insights Analyst (12 Month FTC) to join the Commercial Development team. Reporting to the Commercial Insights Manager, this role will serve as a subject matter expert for digital insights & analytics. Driving best practice in digital measurement while delivering actionable insights that support commercial growth, fan engagement and business performance. This role will also support the Commercial Insights Manager with ad-hoc strategic insights requests across the commercial function.
The successful candidate will combine strong technical expertise in analytics, measurement and reporting with exceptional communication and storytelling skills, translating complex datasets into compelling narratives and recommendations for stakeholders across Commercial, Marketing, CRM, Digital Product and Fan Engagement teams. It is critical that the candidate has experience in delivering insights to both senior strategic stakeholders & operational / tactical stakeholders
The role operates within a fast-paced, dynamic and highly visible environment where priorities can shift rapidly and stakeholders expect high-quality insight delivered within demanding timelines. This is an exciting opportunity for an ambitious analyst who thrives under pressure, enjoys managing multiple concurrent projects and is comfortable engaging with senior stakeholders in a commercially driven environment.
Key Responsibilities
- • Serve as a subject matter expert for digital insights & analytics, establishing best practice digital insights, across Commercial, Marketing, CRM, Digital Product and Fan Engagement teams.
- Partner with Digital Product, Marketing and Engineering teams to deliver insights projects and outputs across marketing campaign effectiveness & app features.
- Analyse website, app and campaign performance to identify opportunities to increase engagement, conversion, retention and commercial value.
- Deliver impactful insight products, executive dashboards and performance narratives that empower senior stakeholders to make data-driven decisions.
- Translate complex datasets into compelling stories and actionable recommendations for both technical and non-technical audiences.
- Build trusted relationships with stakeholders across the business, proactively identifying opportunities where digital analytics and insights can support strategic decision-making.
- Operate effectively within a fast-paced, high-profile environment while managing multiple concurrent projects and stakeholder requests.
Skills, Knowledge and Expertise
- 2-4 years’ experience in digital analytics &/or commercial insights.
- Advanced PowerPoint skills with a demonstrated ability to create concise, visually compelling and executive-ready insight presentations.
- SQL skills for querying structured datasets, ideally with experience using Databricks
Experience analysing digital customer journeys, conversion funnels and campaign performance. - Demonstrated experience communicating insights through clear data storytelling and visualisation.
- Ability to balance multiple priorities and deliver high-quality work within challenging timescales.
- Experience working with Power BI or similar BI tools.
What we offer
- Annual Incentive Scheme to reward your dedication and hard work
- 25 days annual leave (plus bank holidays) and an opportunity to purchase additional holiday days
- Electric Vehicle scheme via Octopus and cycle to work scheme
- Health Cash Plan: Supporting you with your everyday healthcare needs
- Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
- Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
- Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
- Enhanced family Leave Benefits and policies
- Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
- A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
